Comments on Residential Home Phone Services and Local Phone Service Reviews: AT&T Home Phone Service Review

worst customer service ever

2012-01-31T12:18:24.439-08:00

worst customer service ever

Our home phone is only for local calls and emergen...

2011-12-28T11:54:56.963-08:00

Our home phone is only for local calls and emergencies, since we care for my disabled mother-in-law, so it's not a big deal. Between the months of August and mid-October, however, we could neither receive nor make calls. I called the customer service number at least once in August, and the phone prompts sent me through a loop that never went to a human. Being very, very busy with work and school (Master's), the next time I could call was in September, I had the same issue. That time I really kept trying to reach someone to no avail. Finally, I was able to reach someone, a human, on October 13th. Of course, I was passed around, even then to about four different people, but the last Rep was very helpful. He sent someone out (Repair Rep), who checked our line and the equipment AT&T gave us. He found that the error was with the equipment. So, I immediately bought my own phone, replaced it, called the Rep I had spoken with, and everything was now working. He stated that there should be a credit on my account, but if I didn't see it to call back. Well, I just called today, and guess what? There are no notes on my account of any of the conversations that I had, except when the helpful Rep offered me a better plan with AT&T U-verse phone. WOW!!! Realy? Now, this matter was being sent to corporate for investigation, which is fine with me. But I have a problem, big problem with the four people I had conversations with not recording ANYTHING about my situation.

Do not get ATT&T!!! I understand when you sign...

2011-09-10T22:22:19.380-07:00

Do not get ATT&T!!! I understand when you sign up for a service your monthly bill will have SOME hidden fees and taxes but ATT&T is just ridiculous my monthly bill which is supposed to be $20 a month is usually around sixty that's about three times the amount that it should be and I don't use long distance I rarely even use my house phone. I am going to start looking at other phone companies.

I HATE AT&T IT'S THE WORST COMPANY EVER......

2011-07-07T13:55:57.091-07:00

I HATE AT&T IT'S THE WORST COMPANY EVER...THEY ARE CHARGING ME MONEY FOR SERVICE IV'E NEVER EVEN HAD! PLEASE I DONT RECOMMEND THIS PHONE SERVICE TO ANYONE.

When you say that AT&T is a scam that is putti...

2010-08-21T06:55:42.975-07:00

When you say that AT&T is a scam that is putting it mildly in friendly words, truth is it stinks. AT&T has to be the worst telephone service I have ever had the displeasure to have in my home.
I bought off on all the lies they told over the phone about how great their phone and internet service was and went from one service to theirs and boy was that a mistake big time. I have not had anything but trouble from their service since I have had it. I started with them in Feb 2010 and it has been one thing after another and then they have the nerve to say that their records do not show any entries of me having any problems. That is a good indication of how good their record keeping is.
Then with the internet, there has not been a month that goes by that I don’t have a problem with it at least once a month and most times two to three times a month.
There service stinks, when the phone goes out it might be a week or longer before someone is sent to check it and when you have a home security system you have to go all that time with it not working. All they want is your money and then they provide service when it’s convenient for them.
I will get away from AT&T as soon as I can and will never use them again. If you want a good telephone and internet service DO NOT USE AT&T.

At & T is the WORST!!! I am on the phone righ...

2010-07-27T14:10:34.706-07:00

At & T is the WORST!!! I am on the phone right now with their competition as I post.. I have been without home phone service for 7 days and every day I call they keep telling me a different story basically blowing smoke up my behind.. even when you speak to what they call and EXPEDITION person all they can do is tell you we have no idea when your service can be restored...isn't that something..I have had this company for at least 22 yrs and im fed up with their crap!! pass this on...good bye at &t

AT&T is a scam. If you pay attention closely t...

2009-11-04T08:02:18.598-08:00

AT&T is a scam. If you pay attention closely to your bill you will notice little charges here and there and when you add them up it's alot. Mine came out to an extra $21 a month before taxes. I called to get those things removed and they wanna charge me to remove them and then taking them off comes out to a different amount than what it shows on my bill. Wouldn't you think if I am paying $21 a month for these things that taking them off would take $21 a month off my bill but it turned out to only take off $3 a month. So either way they are still getting the money out of you. And it's not even features, it's the service wire plans, that we don't need because we rent, so wires aren't our responsibility. It's not our house to make changes to. We ordered a private blocked unlisted number and they only gave us unlisted. I called to let them know and instead of adding the features we ordered from the beginning the person added it as a new order, so we got charged a fee for adding it later. I called to remind them we ordered it the day we ordered service and we shouldn't be charged for their mistake and they tell me they can't do anything about it. The woman I spoke with told me that when you order service with them you have to know what you want and ask for it and everything you expect it to come with, that its not their job to explain to you their features in whole. It sucks they can get away with all these charges. It sucks more for us because there are no other companies that service our area at this time. :(